Arrange for water service to house or other building
Call several plumbers to get estimates for making the connection to the water main. Ask the plumber you choose to obtain necessary permits by contacting the City of Milwaukee by starting with the Development Center, 414-286-2853. For additional information, click here.
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Change name on account at time of building sale
When a property is sold, the Milwaukee Water Works account transfers to the buyer along with the title to the property. Any amount due is settled as part of the closing by crediting the new owner in that transaction. The new owner will pay the full amount of the bill when it arrives.
After the sale is completed, the buyer should contact the Milwaukee Water Works Customer Service Center during regular business hours, 414-286-2830, to furnish necessary billing information such as name, mailing address, and the telephone number.
The change can also be made online using the Water Works Account Manager.
Or, complete this form and mail to the Milwaukee Water Works: Click here for the Change of Address
Form in English or here for the Spanish Form (Español)Cambio de Dirección Postal
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Cost of leaks
Click here to learn the cost of leaks
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Prevent frozen pipes and meters
English or Spanish
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Rental property billing information
The Wisconsin Public Service Commission requires public drinking water utilities to bill the property served. Unpaid water bills become a lien against the property served.
Account arrears incurred by an owner or property manager for rental residential dwelling units may be transferred to the home or office account of the owner or property manager.
If a tenant fails to pay a water bill, the property owner is responsible for paying the bill even if the lease specifies the tenant must pay the bill.
We strongly encourage property owners who rent their property to arrange to have the Municipal Services Bill mailed to them for the properties where the tenant pays the water bill, and then forward the bill to the tenant for payment. We also suggest monitoring balances of the accounts via the Milwaukee Water Works website or by calling the Customer Service Center, 414-286-2830.
The Milwaukee Water Works is required to bill for all water use registered by the water meter, including water wasted by leaks. We suggest property owners make regular inspections of their rental properties to identify plumbing problems or leaks. Landlords should advise their tenants to contact them regarding any plumbing problems so repairs can be made. Plumbing leaks lead to costly water bills and wasted water.
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Repair of service lateral to house or other building
Call a plumber to make the repairs. The service lateral, from the owner's side of the curbstop (the shutoff valve in the ground near the street) to the water meter, is owned by and is the responsibility of the property owner.
The Milwaukee Water Works is responsible for the water mains in the public right of way and service up to the curbstop located at the property line.
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Report an open hydrant
Call the Milwaukee Water Works 24-hour Control Center, 414-286-3710.
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Report a water main break
Call the Milwaukee Water Works 24-hour Control Center, 414-286-3710.
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Pay Municipal Services Bill with auto withdrawal from checking
Pay all of your future Municipal Services bills with automatic withdrawal from your checking account. To register, call the
Milwaukee Water Works Customer Service Center, (414) 286-2830 or visit www.directpaymentplan.com.
The Milwaukee Water Works will automatically
withdraw the amount due each quarter from your account. You do not have to write a check. You will continue to receive a paper copy of your Milwaukee
Municipal Services bill. You will be notified on your bill when the service takes effect. Allow 6-8 weeks. All future bills will be paid automatically,
not through this website. To cancel the service, you must contact the Milwaukee Water Works Customer Service Center, (414) 286-2830.
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Pay Municipal Services Bill with MasterCard or eCheck
To pay online with MasterCard or eCheck go to Account Information
Instructions for online bill payment and other payment options
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Save money on your Municipal Services bill by using water wisely
Save money by using water wisely. The cost of sewer treatment charges and the cost of sewer maintenance charges are based on the amount of water used.
Fix leaky and running toilets and leaky faucets to lower your Municipal Services Bill. Click here to learn about finding leaks, leaky toilets and the cost of leaks.
For additional information please see http://www.wateruseitwisely.com/
Home water conservation guide, http://www.h2ouse.org
Calculate your water footprint www.h2oconserve.org
Mayor Tom Barrett has developed initiatives to make Milwaukee a Green City click here to help, http://www.city.milwaukee.gov/display/router.asp?docid=13213
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Toilets - care and repair
Click here to learn how a toilet works.
Click here for toilet repair, care, and other information.
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Turn off water to house or other building
Locate the water meter. It is usually in the basement. Turn the shutoff valve on either side of the meter to turn off the water. Be careful not to break the valve if it is stuck.
If you are unable to turn the valve and shut off the water, call the Milwaukee Water Works Customer Service Center, Monday-Friday, 7:30 a.m.- 5 p.m., 414-286-2830, or the 24-hour Control Center, 414-286-3710. We will arrange to shut off the water at the water main in the street.
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Water meter - repair or order a new meter
Call the Milwaukee Water Works Customer Service Center,
Monday-Friday, 7:30 a.m. - 5 p.m., 414-286-2830.
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City of Milwaukee | Department of Public Works
Municipal Services Bill
